What’s novel about Zappos?

Good idea??

What could go right?

What could go wrong?

How Netflix reinvented HR


Trust people, not policies. Reward candor. And throw away the standard playbook (McCord2014hnr)

“I’ve learned that I’d rather work by myself than with subpar performers,” he said. … The best thing you can do for employees – a perk better than foosball or free sushi – is hire only “A” players to work alongside them. Excellent colleagues trump everything else.

Concept connections??

Good idea??

What could go right?

What could go wrong?


Hire, Reward, and Tolerate Only Fully Formed Adults


Tell the Truth About Performance


Managers Own the Job of Creating Great Teams


Leaders Own the Job of Creating the Company Culture

  1. mismatches values (playing pool or efficiency)
  2. understand the levers that drive the business (costs outrun revenue)
  3. split personality start-up (engineers vs sales)


Good Talent Managers Think Like Business people and Innovators First, and Like HR People Last

Here’s a simple test: If your company has a performance bonus plan, go up to a random employee and ask, “Do you know specifically what you should be doing right now to increase your bonus?” If he or she can’t answer, the HR team isn’t making things as clear as they need to be.

Ex: Radical U


Design a recruitment and retention culture/policy for students that learn and perform well.


Concluding questions?